Fluenti Support

Quick guide for subscription, refund, technical issues and data operations. Last updated: 2025-09-02

Contact via Email FAQ
Subscription & Payment

Manage / Cancel Subscription

Subscriptions are managed by Apple. Use your Apple account for transactions.

Purchase Restoration

Restore Purchases

If your subscription is active but the app doesn't recognize it:

  • Fluenti → Settings → Restore Purchases
  • Make sure you're signed in with the same Apple ID.
  • Check your internet connection and device time.
Technical Issues

Quick Solutions

  • Close and reopen the app.
  • Check if there are updates in the App Store.
  • Restart your device.
  • If the issue persists, contact us with logs/screenshots.
Data & Privacy

Data Deletion / Account Closure

You can use the following format for your request:

Frequently Asked Questions (FAQ)

How do I cancel my subscription?
On iPhone, follow Settings → Apple ID → Subscriptions steps or use apps.apple.com/account/subscriptions.
"Restore Purchases" is not working. What should I do?
Make sure you're signed in with the same Apple ID and have a stable connection. Restart your device and try again. If the problem persists, contact us with a screenshot.
I can't access my invoice.
You can access all your invoices and open support requests at reportaproblem.apple.com.
How do I delete my data?
Write to support@okandemirkaya.com with the subject "DELETE MY DATA – Fluenti" from your registered email. Your request will be processed after identity verification.